HSI Written Complaint Process and Form

Complaints and Credential Inquiries

A complaint is a written allegation that a Training Center Director or an Authorized Instructor or Instructor Trainer has committed a dishonest, unethical, or unprofessional, act or violated an applicable law, rule or regulation. A credential inquiry is a request to verify the credentials used for authorization of an Instructor or Instructor Trainer.  Anyone may submit a written complaint or credential inquiry against an HSI Approved Training Center Director, Authorized Instructor or Instructor Trainer, including HSI. Complaints and credential inquiries must be submitted in English and in writing. HSI does not act on non-English, anonymous, or verbal complaints or credential inquiries. For the legal protection of the Complainant, Training Center Director and Instructor or Instructor Trainer, as well as HSI, all communication, including questions related to the inquiry or complaint must be in writing. HSI staff will not discuss credential inquiries or complaints over the telephone.

Form
To file a complaint, please answer the following questions and provide the requested information below.

Q1. Your first and last name: 

Q2. Your email address: 

Q3. 

What is the first name and last name of the Training Center Director, Authorized Instructor, or Instructor Trainer who is the subject of your complaint.

Q4.  What is the email address of the Training Center Director, Authorized Instructor, or Instructor Trainer who is the subject of your complaint.

Q5. Please enter the date of the training course or incident.  

 Pick a date

Q6. 

In what state did the training class or incident take place? 

Q7. 

If a training course was involved, what type of class was it (CPR, First Aid, BLS etc.)?

Q8. If a training class was involved, what training program brand was it?

American Safety and Health Institute
EMS Safety
Medic First Aid
HSI
AVERT

Q9. What happened? Please provide as much detail as possible.